Homes
You own the panels, and nobody is watching them
Your installer's app sends alerts to an inbox you rarely open. A dead inverter can go unnoticed for weeks of lost production. We watch it for you, and fix it at a price you already know.
Imperial County · San Diego County · California
Your solar, watched all night.
Fixed at a price you already agreed to.
We read the alerts from your system's own monitoring platform around the clock. When something fails, a technician is booked automatically, and the repair is billed from a price list you approved when you enrolled. No quote to wait for, no surprise invoice.
What happens when your inverter quits at 1:47am
Your system's monitoring platform raises the alert. We translate it into a plain fault with a known repair, pick the nearest available technician, book the visit and text them. Urgent faults go out at any hour. Everything else is booked for the next business day, so nobody is woken for a dusty panel.
- 01:46:58Alert raisedInverter not communicating, 7.2 kW home in El Centro
- 01:47:01UnderstoodInverter offline · urgent · after-hours price on your list: $2,050
- 01:47:04Technician pickedNearest available, inside your zone
- 01:47:05On the wayText and push sent to the technician.
- 09:12:00InvoiceThe listed price. Extra time only if you approved it.
Example. Prices are the after-hours figures from the list below.
What $39.99 a month covers
One subscription per solar system. A home is one system; a school district enrolls each campus array as its own system. Month-to-month, no term.
01Included every month
- We connect to the monitoring account your installer set up (Enphase, SolarEdge, SMA and others) and read its alerts around the clock.
- Every alert is translated into one of 64 known fault types, each with a severity, the expected labor and the parts that belong on the truck.
- A technician is booked automatically when a fault needs a visit, with no phone call and no waiting for office hours.
- A repair price list you approve once, so a covered repair never waits on a quote.
02Billed only when we come out
- Trip fee $100, once per visit.
- Labor $125 an hour, one hour minimum, rounded up to the hour.
- Parts at list price.
- After hours labor doubles, and only urgent faults are ever dispatched after hours.
Business hours are Monday to Friday, 8am to 6pm. Sales tax applies where the law requires it.
03What pre-approved means
When you enroll you approve the price list below. When a listed fault fires, the technician is sent without calling you for permission first, and the repair is billed at the listed price.
Each price includes a set number of labor hours. If the job is going to run past them, we ask you before continuing. Once you approve, only the extra time is added: total time on site minus the hours already in the price, at the same hourly rate.
Every alert, and what the repair costs
These are the 64 alert types our system sorts every alert into, with the price of the standard repair. Tap a row to see how the number is built. Events that are only information, like a system reconnecting after an outage, never send a technician and are included in the plan.
- Trip
- $100
- Labor
- hrs × $125
- Parts
- at list
No fault matches that search.
Urgent dispatched at any hour. The after-hours price applies nights and weekends.
High Standard Low booked into business hours, so the business-hours price is the only price.
Info information only. No visit, no charge, included in the plan.
Parts are the standard parts for that fault. A battery pack or an inverter is expensive; if your equipment is still under the manufacturer's warranty, tell us when you enroll and we will work the warranty route first. Prices before tax.
Who it is for
Schools and districts
Arrays on every campus, one facilities team
Each campus array is its own system on the plan. A published price list you approve once is something a board can see before the money is spent, and every invoice traces back to a line on it.
Farms, water districts, businesses
Production you are counting on
Pumping, cooling and storage run on that array. Urgent faults are sent out at any hour, and any approved extra time is measured from the technician's arrival and departure, not a guess.
Where we work
Direct service is California only, in two counties.
- Imperial CountyEl Centro, Calexico, Brawley, Imperial, Holtville, Calipatria, Westmorland and the valley between
- San Diego CountyFrom the coast through El Cajon, the East County and the backcountry
Outside those two counties? Enroll anyway and tell us where; we open new areas where there is demand.
Questions
Which systems can you watch?
We read the monitoring platform your system already reports to. Alert codes are mapped today for Enphase, SolarEdge, SMA, Fronius, Sungrow, CPS/Chint and Fimer, with more platforms catalogued. During setup we connect to your account with access you grant us.
Do I have to approve every repair?
No. That is the point of the price list. You approve it once when you enroll, and a listed repair goes ahead at the listed price. If it is going to take longer than the hours in that price, we ask first.
What if the technician is on site longer than the list says?
Every price includes a set number of labor hours. If the technician is going to go past them, we contact you before continuing. If you approve, the extra time is the total time on site minus the hours already in the price, billed at the same hourly rate (doubled only for an urgent fault after hours). If you do not approve, you pay the listed price and nothing more.
Will you wake someone up for a dirty panel?
No. Only urgent faults (an offline inverter, a battery or ground fault, a grid disconnect) are dispatched after hours. Everything else is booked into the next business day at the business-hours price.
How do I cancel?
Online, any time, at app.autosolarservice.com/manage: enter your email and we send you a link that cancels with one click. You can also email support@autosolarservice.com. The plan renews monthly until you cancel; cancelling stops the next renewal, and monitoring continues to the end of the month you have paid for. There is no term and no cancellation fee.
Do you install solar?
No. We monitor and repair systems that are already installed, whoever installed them.
Enroll a system
Tell us about the system and we will contact you to connect its monitoring account and walk through the price list with you.
- We confirm the address is in our area and which platform the system reports to.
- We email you a link to review the plan terms and the price list and enter a card. Nothing is charged until you agree there.
- You grant access to your monitoring account, and listed faults are handled at the listed price from then on.
Nothing is charged from this form. No card is taken here.